Exchange Policy
Effective Date: 2nd October, 2026
This Exchange and Return Policy explains the circumstances in which products purchased from 9thMood may be exchanged or refunded.
1. No-Return Policy
9thMood does not accept product returns for change-of-mind, size preference or other ordinary return requests.
Once a product has been delivered, it cannot be returned for a refund or for any other reason, except where a different remedy is required under applicable law.
Eligible products may, however, qualify for an exchange in accordance with this policy.
2. Eligible Exchange Circumstances
An exchange may be considered where:
- A manufacturing defect is identified
- A printing or manufacturing issue is identified
- The wrong product has been delivered
- The delivered product has a verified product defect
- The actual product measurement exceeds the applicable 1-inch manufacturing tolerance from the measurement specified in the relevant size chart
Change-of-mind exchanges are not available.
Size-preference exchanges are not available.
3. 48-Hour Reporting Period
Customers must raise an exchange request within 48 hours of delivery of the product.
Requests received after this period may not be accepted, except where a different period or remedy is required under applicable law.
Customers should contact 9thMood as soon as possible after identifying an issue.
4. Information Required for an Exchange Request
To help us assess an exchange request, customers may be required to provide:
- Order number
- Clear photographs of the product
- Clear photographs or videos showing the issue
- Photographs of the packaging, where relevant
- Relevant product and size information
- Any other reasonable information requested by 9thMood for verification
5. Size Measurement Tolerance
Due to the nature of garment manufacturing and measurement processes, minor variations in product measurements may occur.
A variation of up to 1 inch from the applicable measurement stated in the product's size chart is considered an acceptable manufacturing tolerance.
A measurement variation within this tolerance will not qualify for an exchange solely on the basis of the measurement difference.
If the actual measurement varies by more than 1 inch from the applicable size-chart measurement, the customer may raise an exchange request within 48 hours of delivery.
The applicable measurement will be assessed against the size chart provided for the relevant product.
An exchange will only be approved after verification confirms that the applicable tolerance has been exceeded.
6. Conditions for Exchange
Where an exchange is requested, the product should generally:
- Be unused and unworn
- Be unwashed
- Not have been altered or modified
- Not have been intentionally damaged
- Have the original tags and packaging intact
- Be returned in the condition and manner specified by 9thMood, where a return shipment is required for verification
An exchange request may be rejected where the issue is determined to have resulted from:
- Normal wear and tear
- Washing or improper washing
- Improper use
- Accidental damage
- Customer handling or modification
- Damage occurring after delivery
7. Verification
9thMood may review photographs, videos and other information provided by the customer before approving an exchange.
Where necessary, 9thMood may require the product to be returned for physical inspection or verification.
An exchange will only be approved after the reported issue has been reasonably verified.
8. Exchange Process
If an exchange request is approved, 9thMood will provide the customer with instructions regarding the exchange.
The exchange will be subject to availability of the relevant product and size.
Customers must follow the instructions provided by 9thMood regarding any required return shipment.
9. Product or Size Unavailability
If the same product or required size is unavailable at the time an approved exchange is processed, 9thMood may provide an alternative resolution depending on the circumstances.
This may include:
- An alternative product
- Store credit coupon
- A refund, where applicable
The final resolution will depend on the nature of the issue, product availability and applicable law.
10. Refunds
Refunds are not available for change-of-mind, size preference or ordinary product returns.
Where a refund is applicable due to an approved exchange resolution, order cancellation or any other circumstance where a refund is required under applicable law, it will generally be processed to the original payment method.
The time required for the refunded amount to appear in the customer's account may depend on the applicable payment gateway, bank or financial institution.
11. Contact
For exchange or return-related questions, customers may contact 9thMood through the contact details provided on our website.