Privacy policy

Effective Date: 2nd October, 2026

At 9thMood, we respect your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains what information we may collect, how we use it, when it may be shared and how it is handled when you visit the 9thMood website or place an order with us.

1. Information We Collect

Depending on how you interact with our website, we may collect information such as:

  • Full name
  • Phone number
  • Email address
  • Billing information
  • Shipping address
  • Order and transaction details
  • Information provided when contacting customer support
  • Information required to process exchanges or refunds

We may also collect certain technical information when you use our website, such as device information, browser information, IP address and website usage data, where applicable.

2. How We Use Your Information

We may use the information we collect for legitimate business purposes, including:

  • Processing and fulfilling orders
  • Processing payments
  • Shipping and delivering products
  • Providing customer support
  • Processing exchanges and refunds
  • Communicating with you regarding orders and services
  • Verifying orders and preventing fraudulent or unauthorized transactions
  • Improving our website, products and services
  • Maintaining website security
  • Complying with applicable legal and regulatory requirements

3. Sharing Information with Service Providers

To operate our website and provide our services, we may share relevant customer information with third-party service providers where reasonably necessary.

These may include:

  • Payment gateways and payment processors
  • Manufacturing and fulfilment partners
  • Logistics and delivery providers
  • Website and technology service providers
  • Customer communication providers
  • Analytics and fraud-prevention service providers

Information shared with these parties will generally be limited to what is reasonably necessary for them to provide the relevant service.

For example, your name, phone number and shipping address may be shared with a logistics provider to enable delivery of your order.

4. Customer Information Is Not Sold

9thMood does not sell customer personal information as part of its ordinary business operations.

We may, however, share information with service providers where necessary to operate our website, process orders, provide services, comply with legal requirements or protect our business and customers.

5. Payment Information

Payments made through our website may be processed by third-party payment gateways or payment service providers.

Where applicable, payment information may be collected and processed directly by the relevant payment provider in accordance with its own privacy and security practices.

9thMood does not ordinarily have access to complete payment card or banking credentials processed directly by such payment providers.

6. Cookies & Similar Technologies

The 9thMood website and third-party service providers may use cookies or similar technologies to enable website functionality, understand website usage, improve services and support analytics or other legitimate business purposes.

You may be able to manage certain cookie preferences through your browser or applicable website settings.

7. Data Security

9thMood takes reasonable measures to protect customer information against unauthorized access, misuse, alteration or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

8. Data Retention

We may retain customer information for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, customer support, accounting, record keeping, dispute resolution, fraud prevention and compliance with applicable legal requirements.

9. Third-Party Websites & Services

The 9thMood website may contain links, integrations or services provided by third parties.

9thMood is not responsible for the privacy practices of third-party websites or services. Customers are encouraged to review the privacy policies of those third parties before providing personal information to them.

10. Privacy Requests

If you have questions regarding your personal information or wish to make a privacy-related request, you may contact 9thMood using the contact details provided on our website.

Requests may be subject to applicable legal requirements and reasonable verification procedures.

11. Changes to This Privacy Policy

9thMood may update this Privacy Policy from time to time to reflect changes in our business, services, technology or applicable laws.

Any revised version will be published on this website with an updated effective date.

12. Contact

For privacy-related questions or requests, please contact 9thMood through the contact details provided on our website.