Shipping policy

Effective Date: 2nd October, 2026

This Shipping Policy explains how orders placed through the 9thMood website are processed, dispatched and delivered.

1. Order Processing

The standard order processing time is up to 2 working days from successful order confirmation.

Order processing time is separate from shipping and delivery time.

Processing includes the necessary preparation, manufacturing or fulfilment activities required before an order is handed over to the logistics provider.

2. Dispatch

Once an order has been processed, it will be packaged and handed over to the applicable third-party logistics provider.

The logistics provider used for an order may vary depending on the delivery location, serviceability, availability and operational requirements.

Products may be manufactured or prepared after an order is placed before being packaged and dispatched.

3. Delivery Timelines

Estimated delivery timelines displayed on the 9thMood website are indicative and may vary depending on:

  • Delivery location
  • Serviceability
  • Logistics provider
  • Operational conditions
  • Public holidays
  • Weather conditions
  • Other circumstances affecting transportation

The delivery period begins after the order has been processed and handed over to the logistics provider.

4. Delivery Delays

Delivery may be delayed due to circumstances including:

  • Courier or logistics delays
  • Weather conditions
  • Natural events
  • Public holidays
  • Operational disruptions
  • Remote or difficult-to-service locations
  • Incorrect or incomplete address information
  • Failed delivery attempts
  • Unforeseen transportation or operational issues
  • Other circumstances beyond the reasonable control of 9thMood

5. Incorrect or Incomplete Address

Customers are responsible for providing accurate and complete shipping information at the time of placing an order.

9thMood shall not be responsible for delivery failures or delays resulting from incorrect, incomplete or inaccurate address information provided by the customer, except where otherwise required under applicable law.

Customers should contact 9thMood as soon as possible if they identify an error in their shipping information.

6. Failed Delivery Attempts

If a logistics provider is unable to deliver an order due to reasons including customer unavailability, incorrect address information, refusal to accept the shipment or other delivery-related circumstances, additional delivery attempts or return-to-origin procedures may be handled according to the logistics provider's applicable policies.

Customers may contact 9thMood for assistance where required.

7. Damaged or Tampered Packages

Customers are advised to inspect the outer packaging at the time of delivery.

If a package appears visibly damaged, opened or tampered with, customers should take clear photographs or video evidence and contact 9thMood as soon as possible.

Such evidence may be required to assist with an investigation or claim with the relevant logistics provider.

8. Tracking and Logistics Issues

For unusual delays, failed delivery attempts, tracking issues, damaged shipments or other logistics-related concerns, customers may contact 9thMood.

Where reasonably possible, 9thMood will assist the customer and raise the issue with the relevant logistics provider.

Any resolution may be subject to verification or investigation by the logistics provider.

9. Third-Party Logistics

Orders are shipped through independent third-party logistics and delivery providers.

Once an order has been handed over to the logistics provider, the shipment is handled through the provider's delivery network.

9thMood shall not be responsible for delays, loss, damage, misrouting, failed delivery or other issues caused by third-party logistics providers, except where otherwise required under applicable law.

Providing reasonable assistance with a logistics issue does not make 9thMood responsible for the independent actions or performance of the logistics provider.

10. Contact

For shipping or delivery-related questions, customers may contact 9thMood through the contact details provided on our website.